Here’s What Our Customers Are Saying!
Our commitment to customer service never falters, and our long list of satisfied clients in La Grange, KY, and the surrounding communities can testify to that! Check out what our clients have to say! In addition, we have a long list of references that are happy to share their experiences with you. Contact us today.
18:37 17 Feb 23
Although the job costs more than the initial quote, it was much more involved than either of us expected. We replaced the tub faucet and added a hand shower. The initial quote didn't my take into account that an acess whole in the drywall was needed to reach underneath the tub.I wasn't excited about the price change, but thought the initial quote was really low and the revised quote was reasonable given what needed to be doneThey we very professional and personable. They took the time to do the job right. I will use them again.
19:17 16 Feb 23
Glenn is very simply the best of the best! I so appreciate everything you did for me in taking care of a leak situation. You are a pleasure to work with. Thank you!
18:43 16 Feb 23
Next day service. They were on time and free helpful and professional.
17:30 16 Feb 23
Great guys very friendly and did a great job.
15:44 16 Feb 23
Retrieve my earring from trap in bathroom sink
17:50 14 Feb 23
They were on time and knowledgeable of the work.
21:41 13 Feb 23
Backup Plumbing is fast, reliable and trustworthy. I’ve always used them and will continue to in the future.
17:13 13 Feb 23
More than I planned on spending but worth the extra money for peace of mind and getting the household back to normal quickly.
16:13 10 Feb 23
This business is amazing! They were so friendly and so easy to work with. It’s not often that you say that about a plumbing company. They are my new number one Plumber.
18:21 09 Feb 23
High quality work done quickly as promised.
01:41 09 Feb 23
I was able to get an appointment the same day, and the plumber called to let me know he was running early. He diagnosed the problem, obtained the part needed, and completed the repair in a very timely manner.I've used Backup Plumbing previously and have been impressed each time.
18:10 08 Feb 23
They were friendly and professional, too. They told me what the problem was with the toilet and how they would fix it. They told me what it would cost to fix the toilet and I signed to ok them fixing it. They got it fixed in a timely manner. Good job guys.Brenda Kellogg
16:30 03 Feb 23
Arrived early explained everything and quickly fixed the problem at a great price.
01:43 03 Feb 23
These guys are just awesome. Laura who schedules is awesome too!
23:36 02 Feb 23
I appreciate back up plumbing And definitely will continue to use them.Trustworthy and follow up if needed.
20:34 02 Feb 23
Perfect first experience with Backup plumbing. Thank you!!!
18:38 02 Feb 23
Timely very professional and experienced.
15:40 02 Feb 23
Really nice guys, knowledgeable. Fixed my bathroom leak and checked on my indoor water shutoff leak for me. Fair pricing. Highly recommend!
Fr. Jon Boukis
00:50 27 Jan 23
Installed new water heater, softener, whole house filter and pressure regulating valve. I am very pleased - everything went great!
Winfried Cross Jr
21:13 24 Jan 23
I’d recommend them to anyone! They were early, lol! Got the job done quick! Will definitely be using them again when the time comes. Thanks!!!!
22:04 19 Jan 23
John and Marquis were excellent, explained exactly what they were doing and were very efficient.
19:47 18 Jan 23
Homeowners will love your very knowledgeable approach and diligence to make sure the work is professionally completed. I’m enjoying my new tankless water heater! Thank you for the adjustments to the shower and the installation of a new dishwasher. I appreciate the dependability of your crew and then consciousness to treat my home as if it was yours.
00:17 06 Jan 23
We are very satisfied with the work Andrew performed. He ran a new sink drain line and replaced our main shut off valve. During the process he was up front with pricing and explained what he was doing and why. He was efficient, friendly and makes sure work area is clean after job is done. We will be using him for any plumbing issue we have in the future. Highly recommend!
15:52 05 Jan 23
Great service. Very professional. Good communication. Use with confidence.
22:17 04 Jan 23
Both young men were professional, polite and knowledgeable. Did a great job and will use them again.
21:22 03 Jan 23
Very responsive! Our water leak was repaired within 3 hours of making the call. This included a parts run that the guys had to make. Both guys were professional and courteous. I will definitely recommend to others.
16:29 03 Jan 23
They were prompt and professional. Would use again
19:52 02 Jan 23
Both Jon and his partner provided great, straightforward advice regarding my situation and quickly located and resolved my leak issue.
19:44 02 Jan 23
Backup came out the morning after our pipe burst. They were even earlier than they had told me they would be. They were quick and professional. The price was reasonable, I didn't have a clue how much it was going to be so I was actually relieved at the cost. I would highly recommend Backup and will definitely use them again, if the need arises.
20:47 30 Dec 22
Excellent, fast, professional service! They were so great and helped us remedy a burst pipe very quickly! Highly recommend!
16:39 30 Dec 22
Very prompt and great service!
11:49 28 Dec 22
They came early and repaired my leak in no time. They made my day. I told them they gave me a Christmas Present in fixing the leak.
23:19 22 Dec 22
Very friendly curtious kept me informed and told me the best way to fix a leak. Did the work in a very timely manner. Very professional will definitely use again.
16:19 20 Dec 22
Glen and Marcus were on time, friendly, professional and efficient. They took the time to explain everything and answer all my questions.
19:12 19 Dec 22
Excellent service. Highly recommend!!!
18:28 19 Dec 22
I feel very confident in the work that was done in my home. I will definitely use this company again.
20:21 15 Dec 22
An excellent job and cleaned up well
00:38 13 Dec 22
Jon is very professional and explained exactly what needed to be done in order to repair the leak. He answered all of our questions, was very patient, and courteous. He made an unpleasant event less stressful. Job well done!
16:18 12 Dec 22
They installed a new gas line. Provided great service in a timely manner. Glen and crew were very friendly and efficient. I would highly recommend their services and will call Back Up Plumbing for any future needs.
14:11 12 Dec 22
Highly recommend- arrived early, knowledgeable & courteous staff. We will definitely be using Backup Plumbing again.
20:40 08 Dec 22
Very very fast response. New one installed and can get on with most of my errands. Knowledgeable, friendly, and answered my questions.
19:47 02 Dec 22
Did a professional job.
14:39 01 Dec 22
VERY impressed from original contact with Laura to the plumber, Jon and his assistant! They got the job done in less time than they estimated AND for less money!! I know nothing about plumbing I trust Backup Plumbing. I will call them again!
00:30 01 Dec 22
Jonathan and his plumber helper did an excellent job on the several jobs needing attention here. They explained everything they were doing, asked if I wanted to observe or check while and after they worked, and cleaned up everything when they were finished. The price was as good or better than I expected for the work on this 40+ year old houses' washer drain, outdoor faucets, and new Zoeller 1/3 hp sump pump. I felt comfortable with them in my house (I'm 79) and trusted them completely. I highly recommend Backup Plumbing to do your work, and will definitely call them in the future for plumbing needs.
21:06 30 Nov 22
Glen was awesome. He got here early with his assistant and they were able to put a plan and quote together quickly and got the work completed. Amazing solder joints on existing copper. There also knocked out a job for me while on site as I had an important call come up. Fair priced, great work and comes with a warranty. Will work with them again.
Bernie & Jan Porter
23:41 29 Nov 22
They replaced my kitchen sink and faucet plus a bathroom faucet. They arrived on time and did a great job. Would definitely use again.
19:31 29 Nov 22
Technicians were great to work with and was thorough with explaining their work and recommendations moving forward. We also had our sewer line scoped as well as some toilets tightened down. I’ll definitely be using Backup Plumbing for any future plumbing needs in my future.
15:52 29 Nov 22
From the phone call to them, in a panic (me), I might add; they were understanding, concerned and ready to help ASAP. Arrived fast and ready to handle the problem. Completed in a timely, professional, confident, high quality manner. Dealt with homeowner, me, while in tears. Again with patience, understanding and concern. His knowledge of the issue and how to fix right away was such a comfort. Would highly and definitely recommend this company.
14:58 29 Nov 22
They were up front with my husband and I that we could go to Lowe’s and get a piece to get the sump pump drain unstuck (rocks). We were both sick and were happy to pay them to fix it. They ended up having to replace a section of pipe because the rocks were so packed in there.
17:25 23 Nov 22
Was able to address my issue quickly and effectively. I really like the texts they are coming. The emails and receipts that way are also nice. Friendly too.
16:18 22 Nov 22
Excellent job, very courteous
21:10 17 Nov 22
Jon and Marcus were completely professional plus informative when inquiry was made. 5 star service!
19:53 17 Nov 22
It is a company with good prices, good customer service, very professional, I highly recommend it!
18:41 17 Nov 22
Andrew was very nice and professional and worked the repairs quickly and efficiently! Will use Backup Plumbing again in the future!
18:13 15 Nov 22
Very professional and knowledgeable. Great to see local people help out the local area. Would definitely recommend! Thank you!!
22:43 14 Nov 22
Work was completed satisfactorily. Service was excellent and installers were very good.
18:02 14 Nov 22
Will and John were awesome and went above and beyond their job description
22:41 11 Nov 22
I have used Backup Plumbing on multiple occasions, and have always been highly pleased with the timeliness, courtesy, knowledge and professionalism of service. If there were six stars, that is what I would choose.
21:45 10 Nov 22
Great service and very knowledgeable. I would refer them to anyone needing plumbing experience.
14:41 08 Nov 22
Very prompt, professional and helpful.
20:45 07 Nov 22
I am more than pleased with Glen and Marcus, they did an outstanding job on my plumbing repairs! I am now a customer and will recommend you to everyone I know! Thank you
18:26 07 Nov 22
These guys were top-notch. Within 15 mins recognized and fixed the drain problem, that I personally have spent 2 days trying to rectify:Very professional and retro-fitted a 70’s plumbing issue into an “up to date” solution.Highly recommended.
17:06 07 Nov 22
Absolute pleasure to work with!
17:45 04 Nov 22
Awesome work and quickly done. Problem fixed. Good customer service.
20:51 28 Oct 22
I am very impressed with the professionalism, candor, and expertise of this business. The technician, Glen Simonson, and the office staff person, Laura, were very responsive, prompt, and explained everything clearly. Detected the source of our leak and replaced a valve. Good result. Highly recommend! Very fair pricing as well!
16:09 27 Oct 22
So happy they were able to come out and fix the problem immediately! Very pleased with the service.
17:30 26 Oct 22
Very helpful and knowledgeable. Answered all my questions and showed me want they were doing. Would recommend
16:22 24 Oct 22
Backup Plumbing did the plumbing work for our in-ground pool installation. They were amazing from start to finish! Glen Simonson was the lead man and he was knowledgeable, efficient and very polite. They showed up when scheduled and did the work quickly. I highly recommend Backup Plumbing!
19:06 19 Oct 22
Very professional would and will be my first call!!!
17:38 18 Oct 22
Fast and friendly service as always! Jon and Marcus did a great job and explained things well! Thank you Backup Plumbing for another great job!
19:52 13 Oct 22
Excellent customer service. Punctual, professional and skilled. Would recommend to anyone
14:27 12 Oct 22
Very friendly and professional! On time and job done nicely! I will hire them again!
14:20 12 Oct 22
Very nice men! Very nice job! If it does not need fixing/replaced they won't do it! Very honest! You can't go wrong with Backup Plumbing!
18:32 10 Oct 22
I highly recommend Backup Plumbing based on personal experience with Andrew. The company has a very efficient communication process that keeps you in the loop at all times...before, during and after the work. He was very easy to talk with and helped identify and trouble shoot the problem to eliminate a reoccurring event. A good reasonable price for the service provided.
19:11 07 Oct 22
Both gentlemen were fantastic. Went above and beyond to clear my pipes and get my bathroom back in order. They also found some more problematic issues that MSD will need to take care of. Definitely thankful for that before any major repairs were needed
15:31 06 Oct 22
I recently used Backup Plumbing for a toilet leak. John and Marcus are both extremely professional and knowledgeable. They explained the issue, how they were going to address it during the project. They even called me and came early! Thank you for all your help today Backup, we appreciate the work that you all do.
20:48 05 Oct 22
I have used Backup Plumbing twice. They have always been professional, nice, on time, extremely competitive on pri e... I will not use anymore else. I highly recommend them for any plumbing issues
19:06 03 Oct 22
Finally a plumbing company that is fair priced and has some common sense! I believe one of the guys was Glen but I don’t remember the other guys name. Regardless, they were great! Many Thanks!
19:08 02 Oct 22
Professional installation done in a timely manner. Would highly recommend to anyone who has need of a plumber
22:28 29 Sep 22
Nice guys.Done in a jiffy.Very reasonable charge.
15:19 29 Sep 22
Backup plumbing came out and diagnosed us with a leak, suggested we reach out to a leak detection company so we wouldn’t have to dig twice, which I appreciated. Leak was detected on Monday, excavation team came out Wednesday and Thursday the leak was fixed! So thankful for them getting the leak repaired so quickly. They were very kind and professional, and the work looks great. Took pictures for me and gave me the pipe so I could file with my insurance company. If you are looking for a plumber I highly recommend them!
17:28 27 Sep 22
Backup Plumbing is great! They upgraded all of the toilets in our house. Their work is perfect, quick and precise. They made great recommendations. Their employees were friendly, courteous and extremely professional. The cost of their services were very reasonable. We could not be more satisfied. Outstanding job!
14:30 21 Sep 22
Professional, thorough, and knowledgeable
18:18 20 Sep 22
I’m new to La Grange and picked this service based off reviews and must say they really are 5 stars! I had a water softener and whole house filter installed and an outdoor spicket repaired. They are super friendly, very professional and on time or they text/call to let me know they are running late. I will use them again for any plumbing needs I have. Thank you Glenn and team.
15:53 12 Sep 22
Backup Plumbing is outstanding. Very high quality work. They arrive pon time. Good value. Highly recommend.
17:43 08 Sep 22
Glen has done a lot of work for us since we purchased our home. He has always been very good to work with, his workmanship is exceptional, he is kind, professional and very respectful. I would highly recommend Backup Plumbing and specifically Glen to anyone who needs to have Plumbing repairs done.
14:19 26 Aug 22
Excellent! Best of Louisville/Oldham County. Thanks, Drew!
13:28 23 Aug 22
.these guys are very attentive to their customers so over all a good value
20:29 22 Aug 22
Glen and Marcus were very polite and communicated well. I highly recommend them, we had several services completed today.
18:32 21 Aug 22
As always, Andrew did a fantastic job, and personally fit me into his busy schedule to get my washing machine faucet fixed much sooner than I expected. As long as he's in business, he is the only one I will use for my plumbing needs.
13:27 19 Aug 22
Highly recommend this team. The very thorough walkthrough with my wife after the work was complete was very much appreciated. Thank you guys.
02:33 15 Aug 22
Fixed our clogged drain right away, cleaned up after, & then looked at another issue without hesitation. Great guys!
22:16 05 Aug 22
I love that they actually showed up. That may sound silly but I know I am not the only one who has waited all day for the plumber to show. They were professional, super kind, my new faucets look great and leak is fixed.
15:39 03 Aug 22
Professional + Responsive + Experienced
20:55 19 Jul 22
These guys are great! Very well represented by all their staff and courteous to the home owners. They’ve been to our home 10 times now doing some major work for a remodel and each time they have always respected our privacy, been very responsive, and always do great work. Could not refer them enough!
Robert L. Goodin, Jr.
18:19 15 Jul 22
Glenn does a good job and explains what he is going to do.
18:11 14 Jul 22
Showed up on time, estimated work quickly and efficiently. Once approved started work immediately and was completed quickly.
14:53 13 Jul 22
Very satisfied with quality, value, & professionalism. Will use again if needed.
18:26 30 Jun 22
Glen did a great job with a new sink drain, new faucet install and a slow draining pipe. I had a small leak that he was very responsive to and came back to fix the next day. He was very friendly and patient with my questions and concerns.
17:33 10 Jun 22
I highly recommend this company.They came out and fix my bathroom faucet.The service is great,Aaron was very polite,kind and did the job wonderfully.Ive had few plumbing companies i hired before,but only this company reached my expectations.
19:38 02 May 22
Glen & Marcus from Backup Plumbing were very professional and friendly! They took extra time to carefully explain everything both before & after the job. They installed a gas line and connected it to our pool heater. They did a clean, professional job.
17:28 29 Apr 22
Glen and Markus were extremely personable, helpful, and polite. Glen helped me diagnose an issue with sewer smell in my home and thankfully guided me to a solution that avoided costly repairs. At the same time Markus fixed a leak in one of my vanity supply lines and did quality work. I will definitely be calling Glen and Markus the next time I have any type of plumbing issue. I HIGHLY recommend you do the same!
00:16 20 Apr 22
We have used Backup Plumbing twice now and are very impressed with them! Glen Simonson was the one who did our toilet installation and more recently put in a new sump pump. Glen and his helper, Marcus, were great! Will be using them again next time we need plumbing work.
01:25 13 Apr 22
Prompt, knowledgeable, courteous and efficient, would recommend to all who ask.
20:20 24 Mar 22
Glen Simonson at Backup plumbing was fantastic. He explained everything he was doing, helped me with tips for future needs, and cleaned up everything afterwards. I am definitely calling them again with any future needs.
20:51 23 Mar 22
I would highly recommend Backup Plumbing for their promptness, their professionalism and knowledge and at a very reasonable rate. Two thumbs up for backup Plumbing! Glen and Marcus were so pleasantly professional and a joy to be around! They did an awesome job!
21:05 03 Mar 22
Glen was fantastic, he was on time, explained clearly what needed to get done, provided some great options and completed the install in a few hours. Great Experience, would highly recommend using them!
19:48 03 Mar 22
Andrew and Marco were professional, courteous, and explained everything they did. No hidden costs or extras. I will NEVER use or recommend any plumbers other than Backup Plumbing!
17:58 25 Feb 22
Andrew was great - hooked up vanity, fixed main water line and fixed - high quality work and responsive. - I will use them again.
18:08 14 Feb 22
We love Backup Plumbing and I recommend them to everyone! They are on time, up front about costs, polite and just very easy to work with. They are always my first call for any plumbing issue.
14:03 11 Jan 22
I had them install a whole house water filtration system in December. They were professional, on time, and very personable. I got 3 other estimates and those companies seemed more interested in replacing my hot water heater, which is working, than installing a water filtration system. I had one issue with installation and they were back the next day to take care of the issue. I would definitely hire again if my water heater kicks the bucket or if I have any other plumbing issues. I also like that they are a small, local business. They even sent a Christmas card.
20:04 31 Dec 21
After calling several plumbers who were too busy or didn't return my call, I received a quick response and scheduled the appt for the next day. CJ was here on time and replaced my dripping main water valve in no time!
17:28 28 Dec 21
Andrew was exceptionally professional from the quote to the end of the job. Took care of everything in a timely fashion and was very fair on price. Will definitely use Backup Plumbing for all future needs.
16:05 17 Dec 21
I called Backup Plumbing because we have a leaking hose under our jet tub. The lady on the phone was very helpful and scheduled a plumber to come to my house the next day. CJ showed up and was very courteous and took the time to investigate what was causing the leak. It turned out that the leak would require work by a tub repair company, and wasn't part of the services that Backup Plumbing offered. To my surprise, they informed me that because they wouldn't be able to do the work, Backup Plumbing would not charge me the service fee for coming out to my house (in Fern Creek) all the way from Oldham County. I greatly appreciated the professionalism, honesty, and friendly service I experienced with CJ. I'll definitely be calling Backup Plumbing for future plumbing issues!
16:04 15 Dec 21
CJ was great with communicating before the visit and he actually arrived early. He was very professional and explained the work he was doing as it progressed. Highly recommend!
Jennifer Leche, REALTOR
16:54 24 Nov 21
Service provided by Back Up plumbing is without a doubt the best and most professional plumbing service I have ever had. I got a text when he was in route. I got a text showing the service was finished. I was treated fairly and congenially by the on site staff. I highly recommend them and they will be coming back to shore up some other minor issues. I had a leak in my tankless water heater and he’s certified in this unit. Very very impressed.
Patricia St Clair
00:44 18 Nov 21
Prompt service, fair and reasonable pricing, professional. Explained my options clearly without pressure, so that I could select the repair/replace option that was best for me. Excellent service. Thanks Andrew!!
14:41 17 Nov 21
Speedy and efficient. Highly recommend!
19:44 02 Nov 21
There are times where I worry about potential repeat visits, but this wasn't one of them. Andrew instilled complete confidence — both in the diagnosis and the installation, which were both done with ample stopgaps for safety, quality, etc. All for a good price. Would highly recommend.
20:25 27 Oct 21
Glen was very professional, honest, and extremely knowledgeable. Polite and great communication. Highly recommend.
17:57 26 Oct 21
Terrific customer service and excellent overall experience. Will definitely be using for future jobs.
14:38 01 Oct 21
I was at work but my wife said Glen showed up at 9 (the earliest he could be there) and was very nice. I talked to him on the phone. Super nice. The reviews were right. Trust them.
20:05 30 Sep 21
Had a laundry list of issues including a bad PRV, a bad hot water heater expansion tank, leaky outdoor faucet/hose bib, and a slow draining kitchen sink. Glen showed up on time, was professional, listened to my issues, diagnosed the issues, and completed the repairs in a timely manner. Pricing was in-line with expectations. Couldn't ask for any thing better. Feels good to find a plumber that you can trust.
19:14 28 Sep 21
They fixed a leak for $300 that another company quoted me $2,000 to fix. Moreover, they wore shoe covers the entire time!
17:09 28 Sep 21
We can’t say enough good things about Andrew and the team at Backup Plumbing. Everything from my initial phone call to the completion of the job was a great experience. They were responsive, friendly, professional, and I felt the rates were very fair for high quality work. I would absolutely use Backup again for any emergency or planned plumbing/water work.
14:13 24 Sep 21
I was having issues with my sump pump and wanted to make sure it was functioning properly. The technician, Glen S arrived on time, after sending text that he was on his way. He was very courteous, well spoken and took the time to explain the functions of my pump. He repaired a small issue and did not try to upsell any products. I was charged only for a service call since the issue was minor. I would highly recommend Backup Plumbing and Glen.
18:33 23 Sep 21
We are very satisfied customers and will use Backup Plumbing anytime we have a plumbing problem! Highly recommend!!
15:20 23 Sep 21
Very friendly and professional 👌
23:56 15 Sep 21
Backup plumbing did our plumbing inspection on a house we were under contract with. They were extremely helpful and professional. They answered all of our questions and did a great job. We highly recommend them!
23:24 15 Sep 21
Highly recommend Andrew and the Backup Plumbing team. Best plumbing service I've experienced.
15:29 02 Sep 21
On time, professional and resolved issue! Highly recommend!
11:26 02 Sep 21
I had a few glowing recommendations for Backup Plumbing prior to today's service call. Communication prior to the appointment was prompt and clear. I had supplied photos and explanations of my issues in advance. Andrew arrived within the specified time frame. He was prepared with the appropriate tools and parts. The materials used are NOT "builder's grade", and they carry a warranty. Andrew worked efficiently, explained the necessary steps and was finished quickly. He showed great attention to detail and tested his work multiple times. I won't hesitate to call again!My second experience was just as positive as the first. Despite widespread flooding, the response time and job completion were unmatched.Unlike my last, unexpected, encounter with Backup Plumbing, this was planned a couple of months in advance. I had quite the laundry list: replace two strainers/sink baskets in the kitchen, replace faucets in three bathrooms and replace all tub/shower fixtures in two bathrooms. As is the usual case with my home, there were some existing part failures along the way: a cracked pipe under the kitchen sink and two sets of defective shutoff valves in the bathrooms. I chose a more involved installation scenario with the tub/showers. Two panels had to be cut in my master bedroom closet to facilitate access to the hardware. Everything was accomplished that I requested. It was done in a timely fashion, and they didn't leave a mess (they never do). No runs, no drips, no errors. I'll soon be ready for another project!
18:33 30 Aug 21
I contacted Drew on a Friday evening and he was responsive to my requests within the hour. Furthermore, he was at my door first thing Monday morning. He kindly took the time to thoroughly explain what the issue was, how he fixed it, included pics of the repair and even went a step beyond to address a water pressure concern. I was blown away by his service and how quickly he took care of us. We will definitely use him again and highly recommend Drew and his team if you’re in need of someone dependable, knowledgeable, experienced, respectful, and trustworthy. Thank you Back Up Plumbing!
12:34 21 Aug 21
These guys are great. They’re always on time, very communicative and are great at explaining what they do and the process involved. I highly recommend.
Junelynne oldham Fultz
17:34 04 Aug 21
I had great service. They Arrived on time and repaired several major issues expertly. The employees were very cordial, did great cleaning up, and I highly recommend this company. I will continue to use BackUp Plumbing in the future.
13:11 14 Jul 21
Really enjoyed working with Backup Plumbing. Got back with me quickly, and the job was done the next day. Service person was very professional and explained everything to me as he was doing it. Will definitely use this company again.
16:16 07 Jul 21
Professional, kind and got the job done quick.
23:41 24 Jun 21
Glen was such a kind and professional technician. He gave me all of the options so I could make the best choice. Will use again.
15:03 18 Jun 21
Polite employees. Called and requested to come early, which was fine with me. Explained everything very well and answered my questions. Inormed me that there was a year warranty, which I did not expect. I highly recommend Bsckup Plumbing and will use them in the future.
17:43 15 Jun 21
Glen Simonson was very professional and honest. I highly recommend Backup Plumbing!
15:58 07 Jun 21
Glen and CJ were both polite and professional throughout their visit. They worked quickly and followed protocols to keep my home clean (booties on their feet), as well as, COVID protocols. I would highly recommend Back-up Plumbing for any plumbing needs.
18:51 02 Jun 21
Would highly recommend - felt Very confident in their knowledge & capabilities - will absolutely use them again!
18:04 28 May 21
When we were searching for a local plumber for our new custom kitchen, we wanted one who would treat ours just like they would treat their own. Backup Plumbing and owner Andrew Manning and his crew worked in perfect sequence with our other contractors to install our new sink and dishwasher, replace a bathroom faucet and install a very challenging refrigerator water line. We could not have made a better choice.
17:20 28 May 21
Staff was able to quickly repair our issue at a fair price. They were kind and professional.
14:44 16 May 21
Staff were actually earlier than the appointment time. They called and communicated very well. On-site they were very professional, used clothing to protect the home and very detailed on explaining what they were going to do.
15:08 03 May 21
Backup plumbing unclogged my shower drain and repaired a damaged outside clean out. They were quick and professional. I would highly recommend to anyone and they are the only plumbing company I will ever use.
03:17 02 May 21
They came on Derby day and at exactly time for the race to fix a leak. I hated to call anyone but didn’t know what else to do because we had turned off the water in the house to stop the leak. He was professional and courteous and very knowledgeable. I would recommend them to anyone. Thank you so much!
18:36 19 Mar 21
I really appreciated that Andrew took his time explaining things to us and giving us options to work with. Would definitely recommend him!
16:44 17 Mar 21
Will definitely use again!
17:42 16 Mar 21
This is the sort of company I love dealing with. These guys did an EXCELLENT job, were clear about price, showed up on time, and took pride in the work they were doing. They handled two vanity installs, an added sink, and two new toilets. This is the best plumber I have ever used. Thanks Andrew and Glen for A++ work.
18:07 09 Mar 21
We highly recommend Backup Plumbing. They are prompt, courteous, knowledgeable and pleasant to work with. They offer fair pricing, to include a military discount. We have been recommending your company to our friends and neighbors.
14:40 09 Mar 21
He was very helpful! Arrived on time and had it done within 30 minutes. He also gave us some feedback on other concerns we had around the house which was greatly appreciated. $185 and my sink is draining better than it ever has! Worth every penny. Thank you all so much!
14:13 09 Mar 21
I have used them a couple of times along with my family using them. They are very trustworthy, reliable and honest. At least give them a call for an estimate
14:51 01 Mar 21
Excellent company! Arrived exactly on-time, work was completed quickly, staff is friendly and professional! I never hesitate to recommend them!
Fox Trail LS
18:09 18 Feb 21
Andrew & Glen are very professional. Took the time to explain all the options and cost associated with each. Will definitely be calling them any future plumbing needs. Greg
20:36 17 Feb 21
I was amazed at how quick Andrew got the job done! I tried everything to get my sink unclogged. I called a couple other places before i found Backup Plumbing. Those other companies never returned my call. I will be calling Backup for everything I need from now on! Fast and friendly without breaking the bank!! Thank you, from a happy home owner.
18:48 09 Feb 21
Glen came by today to unclog my kitchen sink. He was efficient, clean, professional, respectful ,and answered several questions I had. I appreciated that he wore boot covers in my home. Overall it was a great experience and the service was excellent. I would highly recommend this company to anyone.
15:14 09 Feb 21
Mr. Manning is knowledgeable, prompt, reliable, trustworthy, clean and pleasant to work with. He has high professional standards whether the job is large or small--he has done large exterior work requiring excavation and smaller interior projects for us to our complete satisfaction. I'm very happy to be able to call on Backup!
13:55 29 Jan 21
Great experience! So glad to have found a reliable, on time, hard working, honest professional. Will definitely call Andrew next time we have a plumbing need!
16:55 25 Jan 21
What I loved about this company is the transparency, professionalism, and communication. Backup Plumbing sent a text message along with an email to keep us updated on when we could expect someone to be here. A text was sent that Glen was on his way within the window of time that was initially promised. It was a seemingly easy job, but was a bit complicated and Glen was able to fix our broken pipe and clear the deep clog that was backing up our kitchen sink. We'll definitely be giving these guys a call should we have a need in the future. To top it all off, the pricing was very reasonable. I highly recommend them!
19:07 13 Jan 21
Great company to work with. Pricing is excellent. The technician was very professional and arrived on time. I will definitely be using Backup for all of my plumbing needs.
17:18 03 Jan 21
He was very professional and had reasonable prices. I would highly recommend that company! They have done 2 jobs for me and I will call them again in the future.
17:24 23 Dec 20
We were looking for a reliable and affordable plumber to unclog the main drain in our home. Glen was on time, professional, and had answers to all of my questions. Thankful for this company and will use them for future plumbing issues/services.
16:30 21 Dec 20
Fantastic. Had an emergency leak in the upstairs bathroom, called for Backup and they were out the next morning to diagnose the issue and recommend a fix. Very pleased with the professionalism, craftsmanship, and pricing. Wouldn't consider calling anyone else for all the plumbing needs in my house. Thanks!
19:55 25 Nov 20
He installed a new key and gas fireplace insert. Did a beautiful job, and we've been enjoying our fireplace ever since.
18:17 21 Nov 20
Excellent service. After a scheduling mixup, Andrew called me and went out of his way to take care of us. Will definitely use them again. I'll just call to confirm appointments in the future
Braian Da Silva
16:03 20 Nov 20
Outstanding experience working with Andrew & Glen. They installed a water softener. Their work and professionalism is Top-Notch. Will highly recommend and use again for any plumbing services.
02:18 20 Nov 20
Repeat customer. Second job was as good as the first. Highly recommended
19:16 17 Nov 20
Good experience. I recommend this plumbing business.
16:21 08 Nov 20
Extremely professional and very personable owner, and same day service. Very honest up front pricing with quality work with a warranty.Definitely will be my first call for plumbing from now on. Thank you for all your help.
15:41 04 Nov 20
On time. Easy to work with. Great experience
23:41 02 Nov 20
Andrew was very punctual and professional. Before starting, he explained in detail the procedure he would use and the pricing. He not only fixed the plumbing issue, which reoccurs every few years, he actually determined the cause. I could not have been more satisfied with his professionalism and service.
16:10 27 Oct 20
Prompt, courteous and got the job done well!
13:46 13 Oct 20
Would definitely choose Back-up plumbing again. So glad my neighbor and cousin recommended them. Andrew is one of the best in my opinion.Very pleased with the services performed so efficiently & professionally. So hard to find today. Again, I am much pleased with a job well done.
15:34 01 Oct 20
Excellent job. Will use again.Thanks
20:20 25 Sep 20
Really appreciated Andrew taking the time to explain things to me in detail during the initial consultation. He left everything super clean, I was impressed by it! Sometimes contractors and people who come to do work on your house leave a big mess, but Backup Plumbing cleaned everything and I couldn’t even tell they were there. Also they were always super prompt and on time. I would use them again!
23:03 24 Sep 20
I was very impressed with Backup Plumbing. I had several issues they were able to resolve. There was a team of two who worked on our issues. They were professional, wore booties and had masks on at all times. I appreciated that as my elderly mom was visiting. I thought the amount they charged was reasonable. I wouldn't hesitate to use them again.
17:18 08 Sep 20
Was out of town and came home to a clogged master bath toilet . My regular plumber didn't call me back after two tries so I called Backup Plumbing and received a call within a few hours. They came out and Glen was extremely polite. I showed him my issues and he went over the possibilites and the costs for each scenario. He was able to fix the problem in short order and it was the least expensive route. He was in and out in under an hour. He wore protective mask and had coverings on his shoes while in the house.I was very pleased with their service and would highly recommend them.
22:57 28 Aug 20
Good guys. Very professional. Let me know expectations up front before doing any work.
18:25 27 Aug 20
Andrew Manning and Glen took excellent care of me. I highly recommend his company. They were professional, honest, knowledgeable and very friendly. He took the time to explain everything to me. I will never go anywhere else for my plumbing needs. He even gave my two pups a biscuit when the job was completed. 😁
20:17 20 Aug 20
Had Backup out again for a new issue cant say enough so adding to my old post very professional and excellent job done!Honestly the best plumber I've had to hire. Very knowledgeable, friendly, and professional! He helped fix my water heater in a timely fashion.
22:05 17 Aug 20
Andrew was friendly, and explained my options to me, with an estimate of cost per option. He was able to fix the problem within a short time. I will call this company again for any plumbing needs.
20:14 31 Jul 20
Very professional, and helpful. Really appreciated that they took the time to explain things and answer some questions I had. At first we were told we were out of their service range but received a call back from Andrew anyway. Once he arrived he had explained that point to me to where I understood the reasoning.
19:01 31 Jul 20
I would give 10 stars if I could. This was our second time using their service. They were fast and professional!
23:05 19 Jul 20
Andrew was extremely helpful and professional throughout the entire process. He answered all of my questions prior to installation and even assisted on what model I should buy. I would definitely use Backup Plumbing again in the future!
02:55 14 Jul 20
I had a clogged main drain. Andrew was here a couple of hours later. Would definitely recommend to our neighbors.
16:02 09 Jul 20
On time, got texts alerts about being on his way, looked at our issue and was honest about what had to be done and what didn’t. We will definitely use again when we have any plumbing needs.
14:06 09 Jul 20
Andrew provided excellent communication throughout this entire process. The initial consultation visit, updates on parts being ordered, the scheduling for service, as well as making us aware of in-route arrival estimates. The work was completed as described and the job site was left cleaned. Very positive experience.
23:37 04 Jul 20
Andrew with Backup Plumbing was prompt, friendly and knowledgeable. He replaced our hot water heater and did an excellent job.
15:45 03 Jul 20
They were very prompt on arrival. Finishing all repairs in a very timely manner, while doing my toilet replacement.I would highly recommend them for your plumbing needs!Everything was cleaned up very well as well.Thank you again!
18:03 30 Jun 20
Very honest and knowledgeable.
18:08 26 Jun 20
Excellent, professional service. Will call again if needed! Highly recommend
00:48 26 Jun 20
Andrew was very professional and conscientious. This was clearly evident in his high work standards and knowledge of his trade. Would highly recommend regardless of job size needed. Thanks Andrew! Count me in as a repeat customer.
22:48 23 Jun 20
All repairs were taken care of on time as promised. The service I received was professional, affordable and expedient.
22:43 23 Jun 20
Andrew was very responsive to our sink issue. At first we were told we would have to wait until Monday, for a call, instead we received a response within minutes of our inquiry. He offered an emergency service due to the nature of the clog and despite not using said service he was able to visit at a very convenient time and was very professional. We appreciate the quick and responsive nature of his service and will be using him for any future plumbing issues.
20:32 22 Jun 20
Andrew did an amazing job! We called and left a message and he called back within 10 minutes. He was very friendly and thorough. I will continue to use back up plumbing for all of my future needs!
16:00 22 Jun 20
Andrew was very professional, great price, he was timely, finished early and the best price I had, I would definitely recommend him and use him again.
17:23 18 Jun 20
Andrew was knowledgeable and efficient. He knew quickly how to fix my plumbing issues and was in and out in no time. He was also very courteous and professional!
13:59 18 Jun 20
This was the second job we ask Back-Up Plumbing to do for us. And like the first, awesome work!! Will use no other.
17:24 16 Jun 20
Andrew replaced broken spigot and did a great job.
19:35 09 Jun 20
Andrew was great! Showed up on time, great price and answered all my questions about future work on my house.
12:37 05 Jun 20
Andrew and Backup Plumbing are more than deserving of a great review! I will never use another plumber. He’s extremely professional, and actually shows up for the job when he says he’s going to be there, I even received a text confirmation for the appointment he scheduled. I was amazed after being screwed over many, many times from other plumbers. Thanks again Andrew! You’re greatly appreciated!!
16:16 02 Jun 20
Andrew was professional and polite. He took care of my plumbing leak quickly & thoroghly. He took care in his work and cleaned the areas up afterward. I was very pleased with the service we received.
19:26 29 May 20
Andrew is very personable and provided high quality work in an extremely timely manner. He was even able to provide same day service which was much appreciated! Highly recommend
19:48 26 May 20
Great experience! Will recommend and will use again! Good to know we are in good hands!
13:20 26 May 20
I had my water tank replaced and it could not have gone any better than it did. Andrew from Backup Plumbing communicated well leading up to the job, was on time, was clean and professional and completed a high quality job without any wasted hours at a great value. Don’t go with the cheapest option or a huge name company and regret it. Go with Backup and thank me later.
17:50 12 May 20
Andrew Manning of BackUp Plumbing is a very conscientious, professional, and thorough plumber. We were so pleased with some work he did on both of our bathrooms recently (broken toilet seals); he explained everything he was doing clearly and patiently, and navigated some unexpected issues left over from the last owners with ease. He communicates very well through the scheduling process and was scrupulously courteous in our home. Plus, he cares about his community—he has volunteered his services for some local charitable organizations many times. We were extremely pleased with his work, and you will be too.
18:14 11 May 20
I called Andrew for the first time to address a clog issue and found him to be responsive, knowledgeable, efficient, and $ reasonable. Can recommend him without reservation.
17:43 08 May 20
Andrew was great! Very professional and quickly resolved our issues. Would definitely recommend Backup Plumbing to others and we will be using them again for any future needs!
13:53 07 May 20
Andrew is awesome! I had some smell issues coming from a few drains plus a slow draining sink. He took the time to listen to my various concerns and we walked through various ideas on what it could be. He was honest with his assessment and quickly fixed the slow draining sink for a very fair price.Backup plumbing is my new plumber going forward!
22:31 25 Apr 20
Andrew is professional, transparent and fair. His work and service are both quality. He removed and replaced our hot water tank and repaired a second floor, leaky toilet. He communicated as he went, was timely on the job and cleaned up once finished. We are extremely satisfied and will use his services again should we have the need. Highly recommend Backup Plumbing.
18:42 22 Apr 20
Great service. I needed a garbage disposal installed. I called Backup Plumbing and they were out the next day. Andrew is very professional. He quoted me a price before doing the work. Give him a call for any and all your plumbing needs!
19:26 21 Apr 20
On time, went over expectations and process, gave several cost options to choose from, friendly and personable
22:07 09 Apr 20
Very knowledgeable and friendly. Would recommend to others!
Hank Heissenbuttel Jr
15:33 27 Mar 20
Fantastic experience! My kitchen sink was unclogged and functioning perfectly within 1 hour of making the call to Backup Plumbing! Job well done!
16:59 24 Mar 20
By far the best plumber I have used in the area. Andrew was very knowledgeable and helped save us a lot of money.
23:56 29 Feb 20
Andrew was great! At the time of writing, he may be a one man show, but he works his operation like he's got a much larger support network. Pricing was right for the job at hand (kitchen sink). He was right on time, and got the job done right, with a 1 year warranty on top! Overall, a great experience. I highly recommend Backup Plumbing to anyone, regardless of the size of the job.
22:54 26 Feb 20
Thoroughly explained services performed in a timely, professional manner. Highly recommend.
16:46 13 Feb 20
BackUp Plumbing did an awesome job identifying the source of my plumbing problem and repairing it. He was also helpful in negotiating the interface with my home source insurance (outside) with Louisville water. Pricing was fair and I will continue to use this company when possible for my plumbing needs. Thank you so much!
17:41 06 Feb 20
Andrew was easy to work with. Solved what to me would be a hard plumbing challenge (faucet cartridge came apart when replacing) and worked quickly. Plan to use Backup Plumbing again in the future
17:18 11 Jan 20
Andrew installed a gas line for our new range. Very clean work, looks great! Left the job site better than he found it!
19:30 08 Jan 20
Almost immediate response by phone, tracking/in-route text was helpful, courteous and professional, on time and prepared, work well-done and as specified, clean up superb.Thank you2nd visit was requested - minor aesthetic issue regarding exposed pipe. Andrew addressed this promptly and without additional charge, even though it meant crawling under my older house in a less-than-inviting crawl space. Very happy with this work. Thank you again.
23:19 21 Nov 19
Andrew was the best. Honest, clear, concise. Fixed our shower drain drip and some leaky tub valves.The best.
Samantha George Greer
17:32 19 Nov 19
Andrew did a plumbing job at my business. He was prompt in all communication, showed up when he said he would, and got the job completed.His follow up and systems for communicating go over and beyond what is expected.
20:46 15 Nov 19
Andrew was awesome! Responded to us promptly and gave us sound advice. Was straightforward and thorough. Very appreciative of their work to our guest bathroom and drainage problems.
00:21 15 Nov 19
Andrew showed up on time and ready to work. He completed a partial renovation of our very dated bathroom; modern shower fixtures to replace 3 knob system, new toilet, new sink and faucet including plumbing below. He also replaced our water main shutoff that had become stuck. We are very pleased with his work. He even paused to explain what he was doing to our 3 yr old!
21:41 05 Nov 19
Backup Plumbing is unmatchable. Andrew is professional, knowledgeable, and truly cares about his customers. I highly recommend Backup Plumbing for all your plumbing needs. I have been a homeowner for 25 plus years, and I've never had better service. Whether it's a small job, or a brand new tankless water heater, it will be done right from start to finish, I won't call anybody else. Backup Plumbing is fast friendly and affordable.....#1 in my book.
20:58 31 Oct 19
They were able to unclog a drain that had been inoperable for at least 20 years! Highly recommend
18:08 23 Oct 19
Andrew came out for an emergency main repair in the front yard, he was very professional and courteous. He was referred to us by close friends and we will do the same in the future. He gave us a reasonable quote for a future job, we will be having him back in the spring. He is now our go to guy.
00:15 14 Oct 19
Wonderful service! He diagnosed our problem in the same day and didn’t over charge! We found our new plumber. 10/10 will be recommending to everyone we know!
18:17 13 Oct 19
Very fast response time and able to offer an appointment for the next day to replace showerheads and handles. Excellent work. Quick In and out- down to business but very friendly. Extremely affordable- a lot less than competitors. Would recommend any day and I am scheduling another appointment for more work replacing sink faucets.
23:30 30 Sep 19
Andrew has done work for us twice and both times he has been great. Very knowledgable and does good quality work. He is very prompt with his service and quick to answer any questions. We will always use him for any of our plumbing needs and recommend him to everyone. Top notch. Also, my husband is very happy with his new mancave urinal. You did such a good job. Thank you! - Arianna and John Hutchinson
18:03 27 Sep 19
Great experience, super friendly and easy to work with.
15:12 26 Sep 19
Did a great job addressing the plumbing venting issues in my basement for very reasonable price. Also when he was about to leave I remembered another small plumbing issue I was having, and he took care of it at no extra charge. Highly recommend!
Kentuckiana Property Management
15:13 24 Sep 19
All around amazing worker and work yet again. We keep him busy and he never lets us down
17:30 10 Sep 19
Such a great experience! Totally recommend Backup Plumbing to anyone needing any plumbing repairs. The contractor was very efficient and responsive.
17:18 09 Sep 19
Andrew was awesome and fixed our running toilet issue. He was quick and efficient! Highly recommend.
17:46 16 Aug 19
Another issue resolved by my problem solver
10:22 25 Jul 19
Andrew installed a water softener at our house. His work was excellent, he was professional and the job site was clean when he was finished. He also did a good job of explaining what needed to be done.
03:47 19 Jul 19
Andrew is honest and very knowledgeable. Arrived on time, explained the problem, the cure and the (very fair) cost before starting. Conscientious job site management. Very professional in every regard. Highly recommend Backup Plumbing to anyone.
16:46 11 Jul 19
Andrew was very helpful, informative and professional. Will definitely use again in the future for plumbing problem.
00:26 15 Jun 19
If you need an honest, professional, hardworking, ethical, genuine, and affordable plumber, then Andrew and Backup Plumbing will check all your boxes. We will certainly be repeat customers if the need arises.
22:33 14 Jun 19
Andrew was prompt, upfront, and had excellent pricing. He puts a good warranty on his work and makes the customers' needs the priority. We plan on using Backup Plumbing any time we need any plumbing work done going forward.
21:35 10 Jun 19
This business provided outstanding service and professionalism. The plumber was on time and very knowledgeable and skilled. Warranties are provided. I would highly recommend this plumbing business and I will be using it again.
17:24 06 Jun 19
Andrew was very professional from start to finish. He explained everything regarding the repair and the bill very thoroughly before beginning any work. I also love the text system he uses for notifying when he is on his way. We will use Backup Plumbing again.
01:53 21 May 19
Drew found a great solution to my problem and saved me a fortune in the process. He is prompt, courteous, attentive and communicates well.True 5 star service.
17:29 23 Apr 19
Owner/Operator Andrew is an honest and personable professional, who is very knowledgeable in his field. I highly recommend his services to all who live in the surrounding areas.
12:55 17 Apr 19
The first time we used Backup Plumbing, I was extremely impressed with how organized and clean the job was completed. Andrew communicates extremely well. Pricing and job completion was far superior to other bids I had received. Needless to say, when we had other plumbing issues at a different location, I did not hesitate to call Backup plumbing again. Backup Plumbing has complete 3 separate job for us and each time Andrew Exceeded our expectations. I exclusively recommend Backup Plumbing for all your plumbing issues.
15:27 26 Feb 19
Very good cost conscious plumbing firm. How do I know? We just moved and my daughter and son in law own one of the largest plumbing firms in Wisconsin but Kentucky is a little too far for them to come, and Chris at Backup is excellent. My highest recommendation for my new friends and neighbors in La Grange.
11:56 29 Nov 18
Andrew was professional and went above and beyond for what we needed. He had great communication about his schedule and arrival.
19:46 02 Nov 18
Had a leak and Andrew came by/gave it a look/ and was able to fix it quickly (despite it not being an emergency leak). He's a great guy and did an awesome job.
00:39 15 Sep 18
I was very impressed with Andrew’s honesty and transparency. I feel like I’ve found a diamond in the rough, and I will absolutely call him in the future when I need help. His prices are fair (especially for honest work) and he has been very courteous. My go-to plumber from now on.
19:57 06 Sep 18
Andrew was scheduled between 12-2, but was ahead of schedule. He called me to see if I would be available, which I was. I can’t tell you how many other service providers would show up at 3 or 4 hours past the scheduled window. This was super unexpected and I was thrilled that he could come sooner. Andrew is a very professional young man and very intelligent. I would highly recommend Backup Plumbing. He has a local business feel and you can really tell that Andrew cares about his customers. I will be using Backup Plumbing for all my plumbing needs!! Thanks Andrew!
21:26 22 Aug 18
Having a house over 100 years old does present challenges, like a hand dug cellar with dirt floor, rocks for walls and various levels of "floor" (and monsters). I had my AC checked out recently and was shown how there was standing water around my furnace, I called Andrew from Backup Plumbing to see if he would come out and access the situation. Lo and behold not only did I get a call back, I also got a text to confirm the date and time. Andrew was able to come out earlier, called me to see if that would be ok and showed up when he said he would. I asked about a sump pump, but he felt that he didn't think it would help the situation because of the sloop of the yard, etc. He said he could put one in, but didn't feel it would solve the problem. Andrew was professional, didn't try to sell me something that probably wouldn't work, reasonably priced, and was a very personable man. We walked around the property and discussed many different suggestions about standing water including clean gutters. After he left, I received a confirmation text message that the service call was complete. We all know how hard it is to find reliable help, next time you have plumbing issues give Andrew a call.
20:57 12 Aug 18
Andrew showed up promptly and quickly to get our leaking pipes fixed! I would highly recommend Backup Plumbing! Thanks again for the professional work!
18:01 01 Aug 18
We own a flood restoration company and have worked with Andrew on at least a dozen jobs over the last two years and every one of our mutual clients were thrilled with him and his work. Can’t recommend a plumber more highly!
12:55 30 Jul 18
Drew is fair with pricing and good at his craft. He was willing to go the extra mile to find the solution to what many plumbers have described as an unusual problem. He took extra care not to scratch any surface or track dirt into the house. I would highly recommend calling Drew for all of your plumbing needs!