Reviews
Here’s What Our Customers Are Saying!
Our commitment to customer service never falters, and our long list of satisfied clients in La Grange, KY, and the surrounding communities can testify to that! Check out what our clients have to say! In addition, we have a long list of references that are happy to share their experiences with you. Contact us today.
Jake Kelsay
1695905413
Markus was awesome. From the moment they were on the way all the way till they were done. He communicated the entire process and made sure I understood every step of the way. Even gave helpful tips on ways to avoid the problem in the future. I highly recommend Backup Plumbing.
Christa Jordan
1695748003
Drew and Glen were very professional, on time and very responsive to any questions and concerns I had leading up to my appointment and during the fix. I would definitely recommend Backup Plumbing to any one looking for plumbing work to be done in their home. They make it top priority to do the job as if it was in their own home and are very trustworthy. If you are looking for a plumber reading through reviews you will not be disappointed if you hire them.
Diane Belt
1695734084
What a great technician. Glen was so kind and explained everything he did once he was finished. He was very courteous and professional. I will definitely use Back up plumbing again should I need to!
Hollis McLaughlin
1695662475
Markus was awesome! Very professional snd knowledgeable. Highly recommend Backup Plumping
Marlo Age
1695661738
Very informative
Zack Van Zant
1695397708
It is so nice to have a plumbing company that you can trust and rely on! Every experience I have had with BackUp has been great.
whitney brown
1695313518
They were excellent! Arrived early and very knowledgeable!!
Bonnie Armstrong
1695218462
Very polite & trained professionals who don’t have a problem wearing a mask for a cancer survivor trying to avoid the covid virus.Glen and Andrew are outstanding, and even laugh at an ole lady’s jokes:)
Beth Pate
1695132444
Wish I could give 10 stars! Great experience from start to finish. Thank you, Backup Plumbing! You are top notch!
Peter Palazzolo
1695065639
Used this company several times. Very professional and responsive service. Pricing was well worth the value of service. We will definitely being using Back Up Plumbing for all our plumbing needs. Thanks Andrew and Glen!!
Dexter Donnell
1695058042
Great work
Brian Cote
1694794855
Excellent service. Technician was on time, knowledgeable and quickly assessed and repaired my problem. Than you.
Tina Lichtefeld
1694723202
Glen was prompt and very professional and personable! He listened well and give many options for me. I highly recommend Backup Plumbing!
Jessie Daniel
1694538221
Marcus did an amazing job and was so respectful and friendly. He immediately noticed the cause of our issue and fixed it quickly and efficiently! Will be using them again in the future.
Wally Greene
1694206424
awesome company to work with! High recommend them for any plumbing need!
Deb Grabill
1694191492
We highly recommend Backup Plumbing and use them exclusively for our plumbing needs. They are prompt, courteous, knowledgeable and pleasant to work with. They offer fair pricing, to include a 5% military discount. We recommend your company to our friends and neighbors. Thanks, Andrew, Laura and crew!
Mark Harrod
1694101188
John, was on time and stayed till the job was completed.
Dennis Smith
1693938844
As always, the Backup Plumbing team was on time, considerate, efficient and honest. With a well-stocked work van, repairs were done on the spot. They are up front with pricing and never try to sell you something you don’t need. We trust Backup plumbing for all our plumbing needs and won’t use anyone else. When we can afford a whole house water softener, we’ll call them first.
Stephanie Greathouse
1693923412
Great experience. They assessed what needed to be done. Next, they gave me the exact cost for each job needed. I had 2 issues. That included parts, labor, and taxes. Refreshing not to get a price, then find out later that there were a bunch of extra costs.I decided to change my mind on one of the jobs, and without hesitation, he said that's fine. He took it off but saved it in their system for me at the same price if I decided to go forward with it.They were so polite and respectful of my home. Complete cleanup of the area. Very courteous and answered any question I had. Let me watch everything they did. I actually learned a lot.I give them an excellent review and would definitely recommend them.
Angela Weathers
1693590971
They were very informative and helpful in trying to resolve our problem. Very professional. We would definitely recommend them and use them again.
Adam Phenix
1693489455
Can I give a 10 out of 5? These guys did an amazing job, worked quickly, had flat pricing, and were extremely pleasant to work with.
Marc Harris
1693337547
Marcus was on time and assessed the problem with the kitchen drain blockage and advised me on how to keep them clear after determining that water was flowing through the pipes.
vickie schuler
1693334691
Marcus was terrific! Explained everything, repaired promptly, showed results and smiled the whole time!
Sharon Blair
1693326596
Jon was excellent to work with. I had several questions and he patiently reviewed the situation and answered each thoroughly. His documentation on the invoice was detailed and informative for possible future service needs.
nancy sarver
1693262422
When I called for service the lady that took my call was very knowledgeable and very efficient and professional.Marcus was my technician. He called ahead of arriving to give an update. Marcus arrived on time . Marcus was very professional very polite and showed respect for my home on his arrival.I had requested a replacement of the garbage disposal. Marcus wanted to check for possible repairs. We did have to replace.Marcus explained his every step. Kept me informed throughout the process.Marcus explained the warranty.Upon finishing the job as he was leaving also fixed the closure on my storm door that wasn’t working.Backup Plumbing will always be my first choice.Thank you MarcusNancy Sarver
Leslie Wright
1693257870
Friendly and fast service and knowledge staff. Definitely recommend them to anyone!
setdesign45
1692973925
Quick, clean and friendly service! I recommend Backup Plumbing for all your plumbing needs.
George Johnstone
1692907922
Got an appointment to repair a toilet mounting problem. Glen called and was able to arrive earlier which was great. He took care of my problem and was very professional. I have other plumbing repairs and plan to use Backup Plumbing to do the work.
Elaine McMurray
1692907393
Fixed our leaking sink in no time! Super quick and responsive and provided great information! Will use again!
Jonathan Beets
1692896240
Marcus, is the man! Great work ethic and very professional.
Don Stewart
1692895369
Backup plumbing stand behind their work
Loretta Volpert
1692895269
Fast, reliable and friendly service. They where right on time and did a great job. Thank you to them....
Brendan Grieco
1692749126
Our water heater was leaking I called and they had someone out within in a hour to check it out. Gave us a quote right there and scheduled a replacement the next day. Highly recommend
Stephanie Cowherd
1692390907
The technicians that came were very professional and explained everything to me. Thank you for your A+ work!!!
Mary Strange
1692384382
Very knowledgeable. Honest and caring. The Best in town.
Terri Griffin
1692323665
When Backup Plumbing came for a repair, there was a mishap with a hose that caused some damage to our home. They responded immediately upon my phone call and were at my home within 15 minutes. It took some time to repair the damage and we were extremely pleased with the way it was handled by Backup. They could not always control when contractors responded but worked with us until everything was exactly as it had been. They treated our home like their very own and even tended to our pets around workers when needed. Even with a mishap, I would not hesitate to call them back for any plumbing needs! Thank you, Andrew, for standing behind your company!
Phyllis Bert
1692301707
Jon has strong problem-solving skills and suggestions, excellent communication, and a good understanding of plumbing systems. He and his teammate were very professional and courteous.
Bobby Wilson
1692222454
Markus was a true professional. Was patient and explained the process perfectly.
Georgiana Doty
1692128447
Jon was very professional and got the job done in a timely mannerVery Reasonable prices for the service
Sara Devere
1692116562
Marcus was very professional explaining everything with the process on how to fix the issue. Great service, great communication from the time we set up the appointment to the followup after the service was completed. I would definitely recommend them and use their services again.
Darrell Dow
1691928763
As I was nearing the closing date I had a plumbing issue that needed to be resolved...immediately. With my normal plumber "backed up", I gave Backup Plumbing a call. The response was immediate and lifted a burden from my mind.
Eric tschappat
1691894938
Plumbers Markus and Nathan were courteous, professional, and pleasant throughout their work at my home. They explained everything that they were going to do and, as needed, provided me with an explanation of the possible cost depending on which actions were employed so as to allow me to choose and to give my approval before the work was started. They worked together as a good team and I felt reassured of their training and experience leading us to a good problem resolution. They included running a camera through the system to ensure the clog was completely resolved and that there weren't other problems inside that part of the plumbing system. My understanding is that such camera work isn't always free-of-charge with some plumbing companies (or maybe it was long ago camera work had a cost for some companies) but they do not charge for using the camera in this instance. They cleaned-up after their work and made sure that the plumbing was working as intended and that all my questions were answered.Backup Plumbing is local to the Crestwood area and a small business and we had heard positive things about them which they proved from start to finish resolving our clogged sewer line. We will trust them with helping us on any future plumbing or septic system problems and would recommend Backup Plumbing to others people looking for a pleasant, trustworthy, small plumbing company.
David Ray
1691874318
Well done but outrageous cost! It took 30Minutes to remove my old commode andinstall my new one for $368 is ridiculous!!!
Rocky Thomas
1691782338
The repair man did not have a needed part but went to get it and came back and quickly finished the job. Wow! I thought I would have to reschedule. Outstanding service
Tangie Kelsey
1691589103
Fast, kind, professional!
Stacy G
1690583145
We had a runny toilet & leaky shower. Fixed the toilet instantly & found me a deal on the parts they need to fix the shower! Amazing! So appreciate these guys!
Mark Cantrell
1690462290
Have used them for a few house projects. Great staff, always professional, always clean, always assertive.
Eileen Hamidi
1690321597
Every employee is polite and shows integrity. They present options and stand behind their work.
Tamela Smith
1690303817
The service was great! Highly recommend!!!
pam haselton
1690239021
Backup Plumbing is the best! Always professional, courteous, soooo knowledgeable, and totally trustworthy. Will depend on Backup Plumbing for any plumbing issues we have.
Andy Coates
1690221897
This team is on time, polite, thorough, and does a great professional job!
Nancy Shannon
1689970860
Glen was very professional and answered all of our questionsHe found the problem right away
Toni Kordek
1689948643
Very professional!
Kim Bryant
1689947587
I will always. All Backup for my plumbing needs!!
New Day
1689881816
I called Backup Plumbing at 8:00pm and Andrea returned my call even though they were closed! They fit me in the next day when they were already booked, and Glen and Marcus were fantastic! Glen explained everything and gave us the quote right away. They have a warranty on their work as well! This is a great small business and we should all support them to be able to grow!! Great job Team Backup Plumbing!! Thank you!!
Terry Dunaway
1689864680
Very professional
lou lesher
1689862594
Glenn and the other gentleman were very professional and did a really good job. Explained everything - nice to work with.
Al Gator
1689778438
Markus Ragland came out for our service call. He assessed the issue, came up with a plan action and was in and out with the problem solved in under an hour.
Tara Thurman
1689701848
Very polite and trying to do what's best for the customer
Eric Payne
1689687353
Glen did a great job. Explained all my options, didn't pressure me either way, and installed my new water heater in less then 2 hours. Finally, we have consistent hot water. I will always use and recommend Backup Plumbing!
P Gosnell
1689621137
Showed up on time. Fixed the issue and cleaned up afterwards. Great work!
Reginald Smith
1689299438
Professional, responsive, punctual, and got the job done quickly and efficiently.
Stephanie Blackwell
1689258292
I’m new to La Grange and picked this service based off of previous work performed at my house. I had a garbage disposal repaired and a drain cleaned. The men were professional and friendly. I highly recommend this company. We will definitely call Backup Plumbing for future needs.
Natalie Bush
1689188272
Marcus was prompt, professional, and fixed our issue quickly. Very helpful young man. I definitely recommend!
Jerry Ball
1688650656
Glen arrived on time. He was very courteous, honest, and professional. He answered all my questions. Your company has gained a new customer. I would recommend you to anybody. Thank you.
Laura Baines
1688392420
Marcus was fantastic! He had the problem solved in no time!
James Hannon
1688170295
Always top notch!
Eric Williams
1688150706
Andrew and is crew are very professional and courteous. Their customer service is great, they were on time, and, very clean. The plumber that showed up went the extra mile for us. We're very satisfied with the service that was provided. Will definitely recommend
Jon Bush
1688147618
Great, reliable and affordable Company, from the office staff to the Plumbers. Excellent work.
Bella I'va
1688135833
The job was performed very professionally. The person who answered the phone was absolutely amazing. She even suggested what to do in the meanwhile until technician comes on site. Thank you!
Paula Reh
1688046082
Great experience, punctual, professional and courteous. Does excellent work.
Jeff Veech
1687966253
Glenn was on time, professional, and very friendly. Did a great job and cleaned everything up at the end leaving me nothing to do.
Jerry Kelley
1687888378
The guys have all been nice & professional! Most important is i trust them.
Ashley Lucas
1687816336
They were quick and incredibly nice!
ashley elkins
1687803554
Came quickly & got the job done!
Robin Palmer
1687788759
Easy fux this time but the guys were great
Tim Helson
1687548663
Very professional - timely, courteous, great follow through. Glen was fabulous in every way!
Susan Senn
1687449540
Hooked up gas line to pool heater
Richard Mangum
1687197337
Glen and Marcus repaired our church's leaking baptistry fittings. They identified where the leaks were coming from, explained the needed repairs and associated costs, and repaired them in a vety timely manner. We won't call anyone else whenever we have a plumbing problem!
