Privacy Policy

Effective Date: August 26, 2025

1. Introduction

Backup Plumbing ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.backupplumbing.com, contact us, or use our services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, and service address when you submit a contact form or request a quote.
• Usage Data: Information about your device and browsing activity, such as IP address, browser type, pages visited, and time spent on our site.
• Cookies: We use cookies to enhance site navigation, analyze site usage, and assist in our marketing efforts. You can manage your cookie preferences at any time.
• SMS Communication Data: If you opt in to receive SMS messages, we collect your mobile number and consent for communication purposes.

3. How We Use Your Information

We use your information to:

• Respond to inquiries and provide plumbing services.
• Improve our website and customer experience.
• Send service updates, promotions, or appointment reminders (if you opt in).
• Comply with legal obligations.

4. SMS Consent and Mobile Opt-In

Mobile opt-in, SMS consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes. These numbers are used solely to communicate directly with you regarding your service requests, appointments, or updates.

5. Sharing Your Information

We do not sell your personal information. We may share your data with:

• Service providers who help us operate our website or deliver services.
• Insurance companies if applicable to your service.
• Legal authorities if required by law.

6. Your Choices

You can:

• Opt out of marketing communications at any time.
• Request access to or deletion of your personal data.
• Adjust cookie settings via our website’s cookie consent tool.

7. Data Security

We implement reasonable security measures to protect your information. However, no method of transmission over the internet is 100% secure.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

9. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

11. Contact Us

If you have questions about this Privacy Policy or your data, please contact us at:

Backup Plumbing

2121 Spencer Ct Unit 5

La Grange, KY 40031

SMS Terms and Conditions

1. SMS Consent Communication:

The information such as phone numbers, obtained as part of the SMS consent process, will not be shared with third parties for marketing purposes.

2. Types of SMS Communications:

If you have consented to receive text messages from Backup Plumbing, you may receive messages related to the following:

• Appointment reminders (if applicable)
• Follow-up messages (if applicable)
• Billing inquiries (if applicable)

Example: "Hello, this is a friendly reminder of your upcoming appointment with Backup Plumbing at 2121 Spencer Ct Unit 5, La Grange, KY 40031 on [Date] at [Time]. You can reply STOP to opt out of SMS messaging from Backup Plumbing at any time."

3. Message Frequency:

Message frequency may vary depending on the type of communication. For example, you may receive up to 5 SMS messages per week related to your appointments, billing, or service updates.

4. Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier's pricing plan. These fees may vary if the message is sent domestically or internationally.

5. Opt-In Method:

You may opt in to receive SMS messages from Backup Plumbing in the following ways:

• By submitting an online form on our website

6. Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7. Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at https://www.backupplumbing.com or visit us at 2121 Spencer Ct Unit 5, La Grange, KY 40031.

Additional Options:

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

8. Standard Messaging Disclosures:

• Message and data rates may apply.
• You can opt out at any time by texting "STOP."
• For assistance, text "HELP" or visit our Privacy Policy and Terms and Conditions pages at https://www.backupplumbing.com.
• Message frequency may vary.